Why do you sell dresses at such low price? Luckbridal.com is able to offer its dresses online 50% – 80% off retail prices for 2 key reasons. –We operate with lower overheads than a local retail store. We do not need to rent the store and employ sales staff or an alterations department. –We have our own factory, and dresses are shipped directly from our factory. Prices are much more competitive than other retailers, which can save you at least 70%.
How about the quality of your dresses? All our dresses are quality guarantee, other items as well. We already passed SGS, and now we are preparing to apply ISO9001 and ISO14001 to improve our competitive power. Also, our QC staff will check all the items carefully, when there’s no problem, items will be shipped out.
What materials do you usually use on your wedding dress products? –Chiffon: Delicate, sheer, and transparent — made from silk or rayon, with a soft finish; often layered because of its transparency, making it popular for overskirts, sheer sleeves, and wraps. –Organza: Crisp and sheer like chiffon, with a stiffer texture similar in effect to tulle, but more flowing; popular for skirts, sleeves, backs, and overlays. –Satin: A heavy, smooth fabric with a high sheen on one side; very common in bridal gowns. –Silk: The most sought-after, cherished fiber for wedding dresses (and also the most expensive). –Silk-Like Satin: A smooth silk satin, with a glossy front and matte back. –Taffeta: Crisp and smooth, with a slight rib. –Tulle: Netting made of silk, nylon, or rayon; used primarily for skirts and veils (think ballerina tutus).
How can I see a swatch of the color I’m interested in before I order? We do have fabric swatches available for purchase for only $19.99 per fabric type such as satin, chiffon and Martin, but you will also need to pay the shipping cost.
How do I decide what size to order? You can choose a standard size or give us your custom measurements. Please view our Size Charts Prior to selecting your size to order, we suggest reviewing the information provided in How to Measure. Even if there is some fluctuation in the size you need, all our dresses are made with a margin for modification or alteration. The modification or alteration can be made by your local tailor.
What modifications and alterations are normally done to a dress to make it fit? A number of alterations can be made: –Side seams and Back Seams – The side seams and back seam in the torso can be taken in or let out to make a wedding dress fit a bride. This is true even for gowns ordered to size. Wedding gowns are usually made to allow the side seams to be let out up to 3 inches or 1-2 sizes. Additionally, the back seam often can be let out slightly to size up further. –Shoulders – It is also common for shoulder seams to be taken in to bring up a gown. –Hem – The length of a dress can be shortened only and is affected by the height of the shoe you are planning to wear. Some gowns can only be shortened from the waist. Other gowns can only be shortened by taking up the hemline. –Bustle – The bustle is a way to hook the train up in the back so that the dress can be worn comfortably after the ceremony. Bustling a dress is part of the alterations for any gown that has an attached train.
Will I be required to pay import duty by my country’s Custom House? Based on our past experiences, most of the countries do not charge import duty on low volume personal imports.
What is the delivery time for orders? It will take 12-18 working days to tailor your wedding dresses and formal dresses by the professional dressmaker. Also it will take about 2-8 working days for the package to travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, etc.) standard. You can check the shipping & returns for details.
What countries do you deliver to? We deliver to anywhere in the world.
What payment methods do you accept? Credit Card, Debit Card, or Bank Account Balance through PayPal, Paypal, Western Union, or Bank Transfer.
What about pressing? We have rush order for your choosing as bellow: –7-day rush order, which means 7 days time to finish, extra fee is USD 30.
Are these used dresses? All gowns and products we offer are brand new. We do not accept or offer resale items. If you find anything wrong, you can contact us for a satisfactory resolution, such as exchange or refund.
Will my dress exactly match the color I see on your website? There might be a slight difference between the actual dress’ color and what you see in the photo depending on your computer monitor’s display settings.
Why can’t I choose my desired courier? We will take into consideration many factors including country difference, time difference and other conditions, and use our discretion in choose the most appropriate courier service to ship your products to you. All we need from our customers is the time frame in which they desire to receive their products, and we will choose the courier according to that requirement.
How do I save on shipping? Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. That way, the per-item shipping cost could be minimized. If you can wait a little longer, please choose the standard shipping method, it will be much cheaper than using express shipping.
How can I trace my order? Once your order has been shipped, we will normally send you a dispatch notification with a tracking number through email. Alternatively, you can log in your account on our website and retrieve the tracking number in “order details”. You can track the status of your order by visiting: http://www.dhl.com/en.html http://www.ems.com.cn/english-main.jsp
How can I track my order status? Once the order is shipped, a tracking number will be sent to you automatically as well as updated on our website. Please feel free to contact the carrier to track your package. Or, please do not hesitate to contact our customer service department for the latest updates on your order status. We are more than happy to further assist you.
